1. The reason many people don’t say anything when they answer the phone is due to spam calls. If you get a call from an unknown number and speak first, there’s a good chance the bot on the other end is marking you down in their system as an active number.
2. If a company is worried about whether their assistants say “one moment” or “one minute”, they need to really take a hard look at their priorities. With all due respect, I predict the attention paid to these meaningless little details will soon fade away as older generations retire. As Bob Dylan said, “the times are a changing”.
3. Overall I enjoyed the read. Some great points were raised!
First off, NOBODY picks up a phone anymore - most places I call it goes straight to VM. Sometimes I don't think answering the phones is an assistant's responsibility anymore or people even have regular assistants thanks to AI!
Second, if you're dissatisfied with your Gen Z assistant here's a crazy idea - DON'T HIRE THEM! There are plenty of mature people out there with experience who are willing to do the job, but apparently you don't want to be bothered to even bring them in because you're afraid they are "over qualified!" If you continue to only look at resumes from recent college graduates who might be lacking in basic social skills, then you're getting what you deserve! Karma is a bitch!
Thanks for sharing this information. This was taught in schools when I was just a child. It’s very important to know how to speak. What to speak and to keep it succinct.
I do miss the art of the real-time phone call. Thank you for this important PSA!
1. The reason many people don’t say anything when they answer the phone is due to spam calls. If you get a call from an unknown number and speak first, there’s a good chance the bot on the other end is marking you down in their system as an active number.
2. If a company is worried about whether their assistants say “one moment” or “one minute”, they need to really take a hard look at their priorities. With all due respect, I predict the attention paid to these meaningless little details will soon fade away as older generations retire. As Bob Dylan said, “the times are a changing”.
3. Overall I enjoyed the read. Some great points were raised!
First off, NOBODY picks up a phone anymore - most places I call it goes straight to VM. Sometimes I don't think answering the phones is an assistant's responsibility anymore or people even have regular assistants thanks to AI!
Second, if you're dissatisfied with your Gen Z assistant here's a crazy idea - DON'T HIRE THEM! There are plenty of mature people out there with experience who are willing to do the job, but apparently you don't want to be bothered to even bring them in because you're afraid they are "over qualified!" If you continue to only look at resumes from recent college graduates who might be lacking in basic social skills, then you're getting what you deserve! Karma is a bitch!
Thanks for sharing this information. This was taught in schools when I was just a child. It’s very important to know how to speak. What to speak and to keep it succinct.